Shipping Policy
SHIPPING POLICY
Thank you for shopping with Millyus.
We aim to process and deliver your order as efficiently as possible. Please review the information below before placing your order.
1. ORDER PROCESSING
Orders are generally processed within:
[1–3 business days]
Business days normally exclude weekends and public holidays.
During major promotions, holidays, new product launches, or periods of unusually high order volume, processing may take longer.
Once your order has been shipped, you will receive a shipping confirmation email where tracking information is available.
2. SHIPPING DESTINATIONS
We currently ship to:
[List Main Countries / “Selected countries and regions worldwide”]
Availability of shipping options may vary depending on your delivery address.
3. ESTIMATED DELIVERY TIMES
Estimated delivery times after dispatch are:
United States:
[5–10 business days]
Canada:
[7–12 business days]
United Kingdom:
[5–10 business days]
Europe:
[7–12 business days]
Australia & New Zealand:
[7–12 business days]
Other International Destinations:
[7–20 business days]
These are estimates only and are not guaranteed delivery dates unless expressly stated at checkout.
4. SHIPPING COST
Shipping charges, where applicable, are calculated and displayed at checkout.
We may offer free shipping promotions from time to time. Any minimum purchase requirements or geographical restrictions will be displayed with the applicable promotion.
5. TRACKING
Where tracking is available, tracking details will be sent to the email address provided with your order.
Please allow some time after receiving the shipping confirmation for tracking information to update in the carrier’s system.
6. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing complete and accurate delivery information.
If you notice an error in your shipping address, please contact us as soon as possible:
support@foxexpro.com
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply where permitted by law.
7. DELIVERY DELAYS
Delivery delays may occasionally occur due to circumstances outside our reasonable control, including:
• Customs inspections
• Carrier disruptions
• Severe weather
• Public holidays
• Transportation interruptions
• High seasonal shipping volume
• Local delivery restrictions
If your order appears significantly delayed, please contact our support team.
8. LOST PACKAGES
If tracking indicates that your parcel has not been delivered within a reasonable period after the estimated delivery window, contact us at:
support@foxexpro.com
We may ask you to confirm your shipping details and cooperate with the carrier's investigation.
9. PACKAGES MARKED AS DELIVERED
If tracking shows your package as delivered but you cannot locate it:
• Check around your delivery location
• Ask household members or neighbors
• Check with your building reception or mailroom
• Contact the shipping carrier
If you still cannot locate the package, contact us and we will assist where reasonably possible.
10. DAMAGED PACKAGES
If your order arrives damaged, leaking, broken, or otherwise compromised, please contact us within [48 hours / 3 days] of delivery.
Please provide:
• Order number
• Photograph of the shipping package
• Photograph of the damaged product
• Photograph of the shipping label
Please retain the original packaging until your case has been reviewed.
11. CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.
[Choose ONE before publishing:]
OPTION A:
These charges are the responsibility of the customer unless otherwise stated at checkout.
OR
OPTION B:
Applicable duties and taxes are included at checkout where indicated.
Customs procedures may occasionally delay delivery.
12. SHIPPING RESTRICTIONS
Certain beauty products may be subject to transportation or destination restrictions.
If we are unable to ship a particular product to your destination, we may cancel the affected item and issue a refund.
13. CONTACT US
For shipping questions:
Millyus
Email: support@millyus.com
Last updated: [2026/8/8]