FAQ
Find answers to common questions about shipping, returns, payments, orders, and using Millyus products.
If you still need help, please contact us at support@millyus.com.
Shipping
How long does it take to process my order?
Orders are generally processed within 1–3 business days. Business days normally exclude weekends and public holidays.
Processing may take longer during major promotions, holidays, product launches, or periods of unusually high order volume.
Where does Millyus ship?
We currently ship worldwide.
Available shipping options may vary depending on your delivery address and the products in your order.
How long does delivery take?
Estimated delivery times after dispatch are:
- United States: 5–10 business days
- Canada: 7–12 business days
- United Kingdom: 5–10 business days
- Europe: 7–12 business days
- Australia & New Zealand: 7–12 business days
- Other international destinations: 7–20 business days
Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.
How much does shipping cost?
Any applicable shipping charges are calculated and displayed at checkout.
We may offer free-shipping promotions from time to time. Any minimum purchase requirements or geographical restrictions will be shown with the applicable promotion.
How can I track my order?
Where tracking is available, we will send tracking information to the email address provided with your order after your order has shipped.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Can I change my shipping address?
If you notice an error in your shipping address, contact support@millyus.com as soon as possible.
We cannot guarantee that an address can be changed once the order has entered processing or has been dispatched.
What if my package is delayed?
Delays can occasionally occur because of customs inspections, carrier disruptions, severe weather, public holidays, transportation interruptions, seasonal shipping volume, or local delivery restrictions.
If your order is significantly outside the estimated delivery window, please contact us for assistance.
My tracking says “delivered,” but I cannot find my package. What should I do?
Please first:
- Check around the delivery location
- Ask household members or neighbors
- Check with your building reception or mailroom
- Contact the shipping carrier
If you still cannot locate the package, contact support@millyus.com and we will assist where reasonably possible.
What if my package arrives damaged?
If your shipment arrives damaged, leaking, broken, or otherwise compromised, please contact support@millyus.com within 48 hours of delivery where reasonably possible.
Include your order number and clear photographs of the shipping package, damaged product, and shipping label. Please keep the original packaging until your case has been reviewed.
Will I have to pay customs duties or import taxes?
International orders may be subject to duties, customs fees, taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges may be the customer's responsibility. Customs procedures may also occasionally delay delivery.
Returns & Refunds
What is your return period?
Eligible products may be requested for return within 30 days from the date your order is delivered, subject to our return conditions.
Please contact support@millyus.com before sending anything back. Unauthorized returns may not be accepted.
What items are eligible for a return?
For a voluntary return, products generally need to be:
- Unused
- Unopened
- In their original condition
- In their original packaging
- With applicable seals or protective packaging intact
- Accompanied by proof of purchase
Can I return an opened or used beauty product?
For health, hygiene, and safety reasons, opened, used, tested, or unsealed cosmetics, skincare, makeup, beauty products, applicators, and personal-care products generally cannot be accepted for voluntary returns where permitted by applicable law.
This includes situations where you changed your mind, selected the wrong shade, did not like the texture or scent, or did not achieve your preferred personal result.
This does not affect applicable legal rights relating to defective, damaged, incorrectly supplied, misdescribed, or otherwise non-conforming products.
What if I receive the wrong, defective, or incomplete item?
Please contact support@millyus.com within 7 days of delivery where reasonably possible if an item is damaged, defective, broken, leaking, incorrect, or missing from your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs or video of the product
- A photograph of the outer packaging
- A photograph of the shipping label where applicable
We will review the issue and provide an appropriate resolution.
Can I return a product because the shade looks different?
We make reasonable efforts to represent product colors accurately, but shades can appear differently depending on skin tone, undertone, lighting, screen settings, and application.
Where permitted by law, an opened or used product normally cannot be returned solely because the selected shade was unsuitable.
Who pays for return shipping?
For an eligible voluntary return due to a change of mind, the customer is generally responsible for return shipping costs.
For verified defective, damaged, or incorrect products, Millyus will provide an appropriate remedy and cover reasonable return shipping where required.
Where should I send my return?
Do not send your return to an address shown on the original shipping package unless we specifically instruct you to do so.
Contact support@millyus.com first. If your return is approved, we will provide the applicable return instructions and return address.
How will I receive my refund?
Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are normally issued to the original payment method.
Your bank, credit-card provider, or payment service may require additional processing time before the refund appears in your account.
Do you offer exchanges?
We do not currently offer direct exchanges.
If your item is eligible for return and you would like another product or shade, the fastest option is generally to complete the applicable return process and place a new order.
Payments
What payment methods do you accept?
The payment methods currently available for your order will be displayed at checkout.
Availability may vary depending on your country, currency, device, and the payment services available through our checkout.
When will I be charged?
Your payment will be handled through the payment option selected during checkout. Please review the final order total and payment information before confirming your purchase.
Why was my payment or order declined?
An order may be refused or cancelled where permitted by law for reasons such as product unavailability, pricing or listing errors, suspected fraud, unauthorized payment, shipping restrictions, or other issues affecting the order.
If we cancel an order after payment has been received, an appropriate refund will be issued to the original payment method.
Are taxes, shipping, and other charges included in the product price?
Additional taxes, shipping costs, duties, or other charges may apply depending on your delivery location.
Applicable charges will be displayed where available during checkout.
Orders
How do I know my order was placed successfully?
After successfully placing your order, please check the email address you provided during checkout for your order information.
Once your order ships, a shipping confirmation will also be sent where applicable.
Can I cancel my order?
If you need to cancel an order, contact support@millyus.com as soon as possible.
We cannot guarantee cancellation after an order has entered processing or has already shipped.
If it has already shipped, the applicable return process will apply.
Can I change an item after placing my order?
Please contact us as soon as possible.
Because orders may enter processing quickly, we cannot guarantee that products, shades, quantities, or other order details can be changed after an order has been placed.
What happens if an item becomes unavailable?
If we are unable to fulfil an item because of product availability, shipping restrictions, or another applicable reason, we may cancel the affected item.
Where payment has already been received for a cancelled item, an appropriate refund will be issued to the original payment method.
What happens if I refuse or do not collect my package?
If an order is refused, unclaimed, or returned because of an incorrect or incomplete address, applicable return-shipping or carrier charges may be deducted from the refund where permitted by law.
Product Use & Safety
How should I use Millyus products?
Always read and follow the instructions, ingredient information, warnings, and precautions provided with the product.
Products should only be used for their intended cosmetic or personal-care purpose.
What should I do if I have sensitive skin or allergies?
Review the full ingredient list before using a product if you have sensitive skin, known allergies, or have previously reacted to cosmetic ingredients.
Where appropriate, consider testing a small amount on a limited area before broader use. A preliminary test cannot guarantee that a future reaction will not occur.
What should I do if irritation occurs?
Stop using the product if you experience unexpected redness, burning, swelling, persistent itching, rash, significant irritation, or another concerning reaction.
If symptoms are severe or persistent, or you believe you may be experiencing a serious allergic reaction, seek appropriate medical attention.
Can Millyus products be used around the eyes?
Only use a product in or around the eye area if it is specifically designed for that purpose.
Otherwise, avoid direct eye contact and follow the instructions provided on the product packaging if accidental contact occurs.
Are Millyus products for external use only?
Unless specifically stated otherwise, cosmetic and skincare products sold by Millyus are intended for external use only.
Do not ingest a product unless it is specifically intended for oral use, and keep products out of reach of children unless they are specifically designed and labeled for children.
Can I use a product while pregnant, nursing, or receiving medical treatment?
If you are pregnant, nursing, taking medication, undergoing medical treatment, have a diagnosed skin condition, or have other health concerns, consult an appropriately qualified healthcare professional if you are unsure whether a particular product or ingredient is suitable for you.
Are product results guaranteed?
No. Individual results may vary depending on factors such as skin type, age, sensitivity, existing routines, climate, application method, lifestyle, and frequency of use.
Information about cosmetic products, ingredients, routines, application, or beauty concerns is provided for general informational purposes and is not intended to replace medical advice, diagnosis, or treatment.
Which ingredient list should I rely on?
We make reasonable efforts to provide accurate ingredient information online, but manufacturers may update formulations.
You should always review the ingredient list printed on the physical product packaging before use, especially if you have a known allergy or sensitivity.
How should I store my products?
Follow any storage instructions provided with the product.
In general, cosmetics should be protected from inappropriate heat, moisture, contamination, and direct sunlight where these conditions could affect product quality.
Do not use a product if the packaging is seriously damaged, compromised, contaminated, or the product appears substantially abnormal.
Still Need Help?
Please contact our customer support team at support@millyus.com.
For full details, please also review our Shipping Policy, Return & Refund Policy, Product Safety & Disclaimer, and Terms of Service. In the event of any inconsistency, the applicable published policy and mandatory consumer rights under applicable law will prevail.