Return & Refund Policy
RETURN & REFUND POLICY
We want you to shop with confidence at Millyus.
Please review our return and refund policy before making a purchase.
1. RETURN PERIOD
Subject to the conditions below, eligible products may be requested for return within:
[14 / 30] days
from the date the order is delivered.
To request a return, please contact:
support@millyus.com
before sending any product back.
Unauthorized returns may not be accepted.
2. RETURN ELIGIBILITY
To qualify for a voluntary return, the product must generally be:
• Unused
• Unopened
• In its original condition
• In its original packaging
• With seals and protective packaging intact where applicable
• Accompanied by proof of purchase
3. BEAUTY AND COSMETIC HYGIENE POLICY
For health, hygiene, and safety reasons, we generally cannot accept voluntary returns of opened, used, tested, or unsealed cosmetics, skincare products, makeup, beauty products, applicators, or personal-care products where permitted by applicable law.
This includes products that have been opened or used simply because the customer:
• Changed their mind
• Selected the wrong shade
• Did not like the texture or scent
• Did not achieve their preferred personal result
Please review product information carefully before purchasing.
Nothing in this section affects legal rights relating to defective, damaged, incorrectly supplied, misdescribed, or otherwise non-conforming goods.
4. NON-RETURNABLE ITEMS
Subject to applicable law, the following items may not be eligible for voluntary return:
• Opened cosmetics
• Used skincare products
• Used makeup
• Products with broken hygiene seals
• Used beauty applicators or tools
• Gift cards
• Personalized items
• Final-sale products where clearly identified as final sale
• Free promotional gifts, unless required by law
5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as possible after delivery.
If you receive an item that is:
• Damaged
• Defective
• Broken
• Leaking
• Incorrect
• Missing from your order
please contact us at:
support@foxexpro.com
within [48 hours / 3 days / 7 days] of delivery where reasonably possible.
Please provide:
• Your order number
• Description of the issue
• Clear photographs or video of the product
• Photograph of the outer packaging
• Photograph of the shipping label where applicable
We will review your request and provide an appropriate resolution in accordance with this policy and applicable law.
6. WRONG SHADE OR COLOR
We make reasonable efforts to represent makeup shades accurately.
However, colors may appear differently depending on skin tone, undertone, lighting conditions, screen settings, and application method.
Where permitted by law, opened or used products cannot normally be returned solely because the customer selected an unsuitable shade.
Please contact us before ordering if you need help choosing a product.
7. ALLERGIC OR SENSITIVITY REACTIONS
Cosmetic products can affect individuals differently.
If you experience irritation or an unexpected reaction, discontinue use.
Please contact our customer support team with:
• Order number
• Product name
• Description of the reaction
• Relevant photographs where appropriate
• Any other information reasonably required to investigate the issue
Serious symptoms should be addressed by an appropriate healthcare professional.
A reported sensitivity does not automatically determine refund eligibility, but we will review the circumstances in accordance with applicable law and our obligations as a seller.
8. RETURN AUTHORIZATION
Before returning an item, contact:
support@millyus.com
If your return is approved, we will provide return instructions and, where applicable, the return address.
Please do not send products to an address shown on the shipping package without first receiving return instructions, as the original shipping address may not be our returns facility.
9. RETURN SHIPPING
For voluntary returns due to change of mind:
[Customer is responsible for return shipping costs.]
For verified defective, damaged, or incorrect products:
[Millyus will provide an appropriate remedy and cover reasonable return shipping where required.]
Please select the wording that accurately reflects your actual business process and applicable law.
10. REFUNDS
Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method.
Please allow additional time for your bank, credit card provider, or payment service to process the refund.
Original shipping charges may be non-refundable for voluntary returns where permitted by law.
11. PARTIAL REFUNDS
Where permitted by law, a partial refund may apply if an item is returned in a condition that does not meet the return requirements and the reduction in value is attributable to handling beyond what was reasonably necessary to inspect the item.
12. EXCHANGES
If you would like a different product or shade, please contact us.
[Choose your policy:]
OPTION A:
We do not offer direct exchanges. The fastest option is to return an eligible item and place a new order.
OPTION B:
Eligible unopened products may be exchanged subject to stock availability.
13. ORDER CANCELLATION
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
If the order has already shipped, the applicable return process will apply.
14. REFUSED OR UNCLAIMED PACKAGES
If an order is refused, unclaimed, or returned to us because of an incorrect address, we may deduct applicable return shipping or carrier charges from the refund where permitted by law.
15. CHARGEBACKS
If you experience a problem with an order, please contact us first so that we have an opportunity to resolve the issue.
Nothing in this section limits any legitimate rights available through your payment provider or applicable law.
16. STATUTORY CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory consumer rights available under applicable law.
Where local law gives you greater rights than those described in this policy, the applicable legal rights will prevail.
17. CONTACT US
For return or refund questions:
FOXEXPRO
Email: support@millyus.com
Return Address:
香港观塘区高超道556号
Last updated: [2026/8/8]